Technical Support

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Technical Support

Technical Support or tech support refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product-rather than providing training, customization, or other support services.

Technical Support Highlights

  • Over 7 years of experience in the shared service industry.
  • Currently supporting 20+ clients across different verticals.
  • 400+ support resources.
  • 24X7 Support services or in combination of below models to suit client business needs.
  • Weekdays :9x5 ,16x5 & 24x5
  • Weekdays and Weekends : 9x5 & 24x 2 , 16x5 & 24x2
  • Phased approach followed for offshore Support services.
  • Project Planning.
  • Process Migration and Knowledge Transfer.
  • Operations Management.
  • Continuous Improvement.
  • Support portfolio includes global industry leaders in Healthcare, Media & Entertainment, Retail, Travel & Hospitality etc.
  • Contact Center Solution to optimize call center operations, basis skill based and role based routing, auto call distribution, call flow management, quality management & custom reporting.