Amedea Infotech

Companies are increasingly spending more on application maintenance than on actual development or procurement of applications. In fact, recent studies indicate that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result of this, IT departments of large companies have often been reduced to helpdesks overloaded with the routine maintenance of software. They are left no time for development or deployment of new systems.

We follow a well-defined and scalable maintenance process to ensure that the focus is as much on preventive maintenance as on corrective support. Amedea has consistently promoted preventive maintenance best practices at our customer sites and to this end we strongly advocate to organizations:

Rigorous documentation and processes at the development stage of software

Knowledge sharing on enterprise applications

Transparent development methodologies

Knowledge repositories on enterprise applications

Streamlined ongoing preventive maintenance efforts

Minimize scope for large scale system errors and corrective action

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams provides real-time resolution of all problem areas.

Our Company offers request based software services, application enhancements, post-release support, bug fixing and operational and helpdesk support. Amedea supports customers with dedicated and structured software maintenance teams that provide both onsite maintenance as well as remote access help through web and telephone. From bug fixing to long term total application maintenance engagements,Amedea software maintenance solutions include:

Preventive maintenance to forestall problems

Enhancements to improve performance of applications

Packaged software maintenance

Custom application maintenance

Long term maintenance engagements

Website maintenance

Helpdesk support

Bug Fixes

Defect Resolution

Change request handling

Configuration management

Status reports